Frequently Asked Questions
Quick answers about Hosting, Renting, safety, and payments on GarageSpace
Hosting
Q: How do I list my space? A: Create a member account, click “Become a Host,” and fill out the Host Onboarding form with details and photos of your garage or storage area. Once approved, it will appear to renters in your area. Q: What kind of spaces can I list? A: Garages, sheds, driveways, or other enclosed areas. The space must be clean, secure, and accessible during agreed-upon hours. Q: Can I set my own prices? A: Yes. You can suggest your monthly or weekly price. We may recommend a range based on your ZIP code and space type. Q: How do I get paid? A: Payouts are processed through our payment system after each booking’s start date. You’ll receive funds directly to your connected account.
Renting
Q: How do I find storage near me? A: Visit the “Find Storage” page, enter your ZIP code, and browse listings near you. Q: What happens after I request a booking? A: The host reviews your request. Once approved and paid, you’ll receive access details and exact address information. Q: Can I store a vehicle? A: Only if the listing allows vehicles and the car is operable, insured, and non-leaking. Q: Can I visit my storage anytime? A: Access hours depend on each host’s rules. Always check “Access Hours” before booking.
Payments & Refunds
Q: Are payments secure? A: Yes, all payments run through our PCI-compliant processor. No cash on site. Q: Do you offer refunds? A: If a booking is canceled before the start date, refunds follow our cancellation policy. After the start date, refunds are handled case-by-case. Q: Do you charge service fees? A: A small platform fee helps us cover secure processing and support. You’ll see it at checkout before confirming.
Safety & Verification
Safety & Verification Q: How do you verify users? A: Every member confirms email and phone. Hosts may also upload a government ID before their listing goes live. Q: Are my belongings insured? A: We’re finalizing host and renter protection programs. Until then, we rely on deposits and dispute review to resolve issues. Q: What items are not allowed? A: No perishables, flammables, illegal goods, live animals, or anything requiring climate control.
Account & Support
Q: How do I contact support? A: Use the contact form on our Support or Trust & Safety page, or email garagespaceapp@gmail.com . Q: How can I edit or delete my listing? A: Log in, go to “My Listings,” and click “Edit” or “Remove.” Q: I forgot my password — what now? A: Click “Forgot Password” on the login page and follow the reset link sent to your email.